1. Our Quality Promise
At Woodville Auto Wreckers, we check every used auto part before selling it. If something isn’t right, we’ll tell you. We describe each part honestly, and our warranty shows how much we stand by what we sell.
2. What Our Warranty Covers
We back most of our used parts with a 30-day warranty, starting from the date you pick them up or get them delivered. If there’s a different time frame, we’ll let you know at the sale.
What’s covered:
– Mechanical failure from a hidden defect we didn’t warn you about.
– Parts that don’t work when you get them, as long as a qualified mechanic tried installing and testing them.
What’s not covered:
– Normal wear and tear.
– Damage from incorrect installation or improper use.
– Any part that’s been modified or tampered with.
– Failure from using the wrong fluids, wrong fitment, or parts not suited to your vehicle.
– Consumables like belts, filters, brake pads, fluids.
– Electrical issues from mismatched wiring or ECUs.
– Damage in transit if you organized your own freight.
3. Which Parts Are Eligible
Our warranty typically covers most mechanical and drivetrain parts, think engines, gearboxes, axles, alternators, starter motors, steering, suspension, and so on. We’ll confirm coverage for anything specific when you buy. Just so you know: consumable, trim, and cosmetic items aren’t included; those are sold as-is.
4. Warranty Conditions
To claim the warranty, make sure you meet these conditions:
1. A qualified mechanic or auto electrician must install the part.
2. You’ll need to show a receipt or invoice from their licensed workshop.
3. The part should be used as we specified when you bought it.
4. Make your claim during the warranty period.
5. We need to be able to trace the purchase back to us.
We won’t accept claims if an unlicensed person installs the part or if installation instructions aren’t followed.
5. Making a Claim
If you’ve got a problem with your part during the warranty period, here’s what to do:
1. Reach out to us right away by phone or email.
2. Send us your name, contact info, a description of the part and what went wrong, your vehicle details (make, model, year, engine type), proof of purchase, and a mechanic’s report or invoice that confirms professional installation and the fault.
3. Don’t throw out the faulty part, we might need to look at it.
4. We’ll review your claim and get back to you in three to five business days.
6. Warranty Solutions
If your claim’s approved, we’ll either give you a replacement part with similar specs or refund what you paid for the part. We don’t cover labor or costs outside the price or the replacement of the part itself.
7. Your Consumer Rights
Our warranty adds to your rights under Australian Consumer Law never takes them away. If there’s a major problem, you can get a replacement, a refund, or compensation for foreseeable losses or damage. If the fault isn’t major, you can still ask for repair or replacement if the part isn’t up to standard.
8. Contact Us
To lodge a warranty claim or ask a question about our parts warranty:
Email: carparts@woodvilleautowreckers.com.au 
Website: woodvilleautowreckers.com.au