1. Our Refund Commitment
We always try to describe our used auto parts honestly and accurately. If something’s off maybe the part doesn’t match the description, it arrives broken, or it’s just not what you ordered, let us know. We’ll fix it, plain and simple.
2. Who Can Get a Refund or Return
You qualify for a refund or replacement if:
– The part you get is way different than what we promised when you bought it.
– The part doesn’t work and we didn’t tell you about any issues beforehand.
– We sent you the wrong part because of our mistake.
– The part shows up damaged and we arranged the shipping.
3. Change of Mind Returns
We sell parts based on their actual condition and intended use. That’s why we don’t take returns just because you changed your mind or ordered the wrong thing due to incorrect vehicle info.
A bit of advice make sure the part fits your vehicle before buying. If you’re not certain, reach out to us with your car’s make, model, year, and engine details. If you need help, get a mechanic’s opinion.
4. Items You Can’t Return
There are some things we can’t accept back unless they’re faulty or not as described:
– Electrical parts, once installed or tested
– Things you use up (like filters, belts, fluids, brake pads, etc.)
– Parts sold as damaged, incomplete, or with cosmetic flaws (if we told you about it up front)
– Any part you messed with, modified, or damaged after delivery
5. How Long You’ve Got to Request a Refund
If you need a refund, you’ve got 14 days from when you receive the part to get in touch. Requests after this window usually can’t be accepted, unless Australian Consumer Law gives you extra protection.
6. How to Request a Refund
Here’s what to do:
1. Contact us by phone or email within 14 days of getting your order.
2. Send us:
– Your name and contact info
– A description of what’s wrong
– Photos of the part and packaging (especially if it’s damaged)
– Proof you bought it from us
3. Hang tight while we look into your request – we’ll get back to you in about 3–5 business days.
4. If your return is approved, we’ll give you instructions. Please don’t ship anything back until we say so.
7. Who Pays for Return Shipping
– If it’s our fault (wrong part, not as described, or faulty), we pay for return shipping.
– If you’re returning a part for another valid reason, you cover the shipping costs.
Make sure the part is packed safely and is in the same state you got it.
8. How Refunds Are Processed
Once we get the part back and check it out, we’ll refund you using your original payment method, usually within 5–10 business days. Sometimes banks or payment providers take a little longer to actually put the money in your account.
If a refund doesn’t work, we might offer you a replacement part or store credit.
9. Your Rights Under Australian Consumer Law
Nothing here takes away your rights under Australian Consumer Law. If what you bought has a major failure, you’re entitled to a refund or replacement. If it just doesn’t meet consumer guarantees in some way, you can have the issue fixed.
For more information on your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website.
10. Contact Us
For any refund-related enquiries, please contact our team:
📧 Email: carparts@woodvilleautowreckers.com.au
🌐 Website: woodvilleautowreckers.com.au